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🧹 Articles
Day-to-day operations: scheduling, quality, disputes, scaling.
A simple one-page agreement and a clear cancellation policy keep last-minute cancels from eating your income. Here's how to set both up.
8 min read
The lead is paid for the moment you buy it — but the job isn't yours until the first call. Here's how to win it.
8 min read
The money in cleaning isn't in the first job — it's in the second, the tenth, and the referral. Here's the system that turns one clean into a client for life.
8 min read
Which bad leads are legitimately refundable, how to document and request a refund fast, and why a fair policy protects your margin.
8 min read
The signals that tell you it's time to hire, the real cost of an employee, and how to grow without quietly destroying your margin.
9 min read