Terms for using CleanerFlow Leads.
On this page
- Who we are
- We introduce. We do not clean.
- What “approved” means here
- Free for you
- Providers will contact you
- Give us real information
- Quotes and prices
- If something goes wrong with a provider
- Using the site properly
- Our content
- Limits of our responsibility
- Changes to these terms
- Governing law
- The other documents
- Contact
1Who we are
CleanerFlow Leads is operated by CleanerFlow LLC, a California limited liability company based in San Diego, California. We run a website that introduces people who need their home cleaned to independent cleaning professionals working near them.
You must be 18 or older to send a cleaning request.
2We introduce. We do not clean.
CleanerFlow is not a cleaning company and does not employ the cleaners you hear from. Every provider is an independent business.
The work, the price, the schedule and the payment are agreed directly between you and the provider you choose. We are not a party to that agreement. We do not set prices, supervise the work, hold your money, or guarantee any result. If a provider offers you a guarantee, that guarantee is theirs, not ours.
3What “approved” means here
We review every provider's application by hand before they can respond to a request, so that the people who contact you are local cleaning professionals and not strangers scraping the internet. We look at the business, the service area and what they tell us about their experience, insurance and license, and we remove providers who breach our provider terms or collect repeated complaints. We don't run background checks, and insurance and license are what the provider declares.
We do not run criminal background checks, and we do not verify licences or insurance on your behalf. If the work you need requires a licence, bonding or insurance in your state, ask the provider for proof before the job starts.
4Free for you
Requesting quotes costs you nothing. There is no account to buy and no fee taken from what you pay the cleaner. The business is paid by providers, who buy access to requests in their area. That is the whole model — if anyone claiming to be CleanerFlow asks you for money to receive quotes, it is not us.
5Providers will contact you
When you submit a request, you are asking us to pass it to up to three providers near you, and you agree that those providers may contact you by phone, text message or email about that request. This is the point of the service: quotes arrive because someone calls or writes.
You can stop it at any time. Use the cancel link in your confirmation email, tell the provider directly, or contact us and we close the request. Once you cancel, we stop offering the request, tell every provider who already accepted it, and stop showing them your contact details. A provider who already wrote them down may still reach out once to confirm you are no longer looking.
6Give us real information
Send the correct address, an honest description of the job and a phone number that reaches you. Providers pay for each request they accept, so a fake or careless request costs a small local business real money. We block accounts and phone numbers behind requests that turn out to be fake, repeated, or made to harass a provider.
7Quotes and prices
Any estimate our calculators show is a general reference built from typical market prices, not an offer. The real price is what the provider quotes you after understanding your home, and it can be higher or lower. Nothing on this site is a binding quote from CleanerFlow.
8If something goes wrong with a provider
Tell us. We log the complaint, we can suspend or remove the provider from the platform, and we use that record when deciding who keeps receiving requests. That is real and it is what we can do.
What we cannot do is settle a payment dispute, order a job to be redone, or compensate you for a provider’s work — we were not part of that agreement. If a crime happens, such as theft, threats or assault, contact the police. A report to us affects platform accounts only.
9Using the site properly
Do not submit requests you do not intend to follow through on, do not copy or scrape the site or its content, do not attempt to reach providers’ personal data outside the flow we provide, and do not use the site to advertise anything. We may suspend access when any of this happens.
10Our content
The text, design, calculators, guides and brand on this site belong to CleanerFlow LLC. You are welcome to read them, link to them and quote them with credit. You may not republish them as your own or use them to build a competing service.
11Limits of our responsibility
We work to keep the site accurate and available, but we provide it as it is. We do not promise it will be uninterrupted, that a provider will answer, or that you will receive a quote you like.
To the extent the law allows, CleanerFlow LLC is not liable for the acts, omissions or work of any provider, nor for indirect losses arising from using this site. Nothing here removes a right your state’s consumer-protection law gives you — where that law is stricter, it wins.
12Changes to these terms
We update these terms as the service changes, and the date at the top always tells you when. The version that applies to a request is the one you accepted when you sent it.
13Governing law
These terms are governed by the laws of the State of California, except where a stricter consumer-protection law in the state where you live applies.
15Contact
Questions about these terms? Reach us via /contact.