Terms for cleaning providers.

1Who can buy leads

You must be at least 18, run a lawful cleaning business in the United States and have authority to accept these terms for that business. Keep your account information accurate and your login private; you are responsible for everything done through your account.

2Lead distribution

Leads are offered to approved cleaning providers in two modalities, and the request itself decides which one — never the buyer, and never chance. One-time cleaning requests are shared: offered to up to three providers, sold in the order they buy. Recurring requests (weekly, every two weeks or monthly) are exclusive: offered to one provider. When the homeowner picks a specific provider, that provider has the request exclusively for 24 hours. An exclusive lead that nobody buys within 24 hours opens as a shared lead, to up to three providers, at the shared price; a provider who already bought it keeps it exclusively. We never offer the same lead to more than three providers. Lead pricing depends on service category, lead score, freshness, and whether the lead is shared or exclusive, and you always see the exact price before you buy.

3Price and taxes

The price of each lead is shown before you buy, and it is the full price for that lead: there is no fee on top. Where a state taxes the sale of leads and we are registered to collect tax there, sales tax is calculated from your billing address and shown before you pay. When a lead is refunded to your card, you get back everything you paid for it, tax included.

4Access to personal data and conduct

The phone, email and full address of the person who requested the cleaning stay masked until you accept a lead. Once accepted, you may use this information solely to contact that person about the cleaning they requested. You may not use it to market unrelated services, sell it to other parties, or contact the person for any other purpose. Every access to personal data is logged.

5Reporting a lead and refunds

You can report a lead up to 14 days after you buy it: open the lead in the app, choose the reason and send it. What happens next depends on the reason, as described below.

Wrong phone number, wrong email, wrong address, outside your service area, or a duplicate of a request you already bought: you get a lead credit right away, which you can use on any shared lead. This instant credit covers up to 3 reports every 30 days; after that, each report is reviewed by our team.

Not a service you offer, a request that looks fake or like spam, or a person who says they never asked for a cleaning: we review the report and email you our decision. If we approve it, we refund what you paid for that lead.

If you couldn't reach the person, you can report it starting 72 hours after purchase — call and text first. We then ask the person who requested the cleaning whether they were contacted, and give them 5 days to answer. If they say nobody contacted them, we refund your card. If they say they were in contact with you or hired someone, the report is closed without a refund. If they don't answer, you receive one lead credit. These credits for an unanswered report have a limit: in any 90 days, you can receive up to one fifth of the leads you paid for in those 90 days (rounded down), and always at least one. A report over that limit is reviewed by our team. We also ask the person after the cleaning date, and when they cancel the request from their confirmation email: in both cases, if they tell us nobody contacted them and nothing we have contradicts it, we refund the card of that cleaner automatically, or give back the lead credit if the lead was bought with one.

A card refund returns everything you paid for that lead — price and tax — and shows on your statement in 5 to 10 business days, depending on your bank.

A lead credit lets you buy one shared lead on CleanerFlow Leads, up to the amount shown in the app. Credits don't expire while your account is open. They have no cash value and can't be transferred or exchanged for money, except where the law requires it. If you close your account, you can ask us within 90 days to refund to your card any credit that replaced a lead you paid for. Bonus credits (welcome or promotional) have no cash value and end with the account.

We do not refund leads because the person chose another provider, asked for a price you cannot meet, or did not respond on a schedule different from your own. The marketplace works because providers compete on responsiveness and quality, not on getting risk-free leads.

If something is wrong with a lead, please report it in the app first: it is usually the fastest way to get a credit or a refund. You keep every right your card issuer gives you. While a chargeback on a lead is open, new purchases on your account are paused and we review the lead. If our records show the lead was delivered as described, we may suspend the account as explained in "Suspension and termination".

6Consumer protection

You agree to follow the Telephone Consumer Protection Act (TCPA), the telemarketing laws of the state where the person lives, and the privacy laws of every state where you operate. Call or text only between 8 a.m. and 9 p.m. in the person's local time, or in a shorter window if their state requires it (some states allow only 8 a.m. to 8 p.m. and limit how many times you may call about the same thing). If the person tells you in any way that they don't want to hear from you anymore, whether they reply STOP, say it on a call, or write it in an email or a message, stop right away. Do not contact anyone through a channel they did not agree to. CleanerFlow Leads logs every consent record and every opt-out for compliance audits.

7What you may not do

You may not:

• resell, share or give anyone else access to a lead or its contact details;

• contact the person who asked with autodialers, mass texting or other bulk tools;

• copy, decompile, disassemble, or reverse-engineer the app, the site, or any part of the service, except to the extent applicable law expressly allows it despite this restriction;

• use bots, scrapers, crawlers, or any automated means to access the service or pull data from it, except through the tools we provide (exporting your own data is always allowed);

• use the service, its screens, or its content to build or train a competing product;

• misrepresent who you are or your qualifications, get around our fees, or use the service for anything unlawful.

8Competitors

If you work for, own, or act on behalf of a company that sells leads, contacts, or customer referrals to cleaning or home-service businesses, you may not access or use CleanerFlow Leads, including the app, without our written permission. To ask, email support@cleanerflowleads.com.

9Suspension and termination

We suspend providers who breach these terms, who receive repeated complaints, who fall below our quality threshold, or who violate state-level licensing or insurance requirements. We notify you with the reason and a window to respond. Suspensions can be reversed; termination is final.

10No guarantee of results

We show you what a lead contains before you buy it. We do not guarantee that a homeowner will answer, book, pay or be satisfied, nor any level of revenue or return. The service and every lead are provided "as is" and "as available", without warranties of any kind, to the extent the law allows.

11Limit of our liability

To the extent the law allows, CleanerFlow LLC is not liable for indirect, incidental, special or consequential damages or lost profits. For any claim, our total liability is limited to the greater of what you paid for the lead in question or US$100.

12Your responsibility toward us

You will defend and indemnify CleanerFlow LLC against claims, losses and costs (including reasonable legal fees) that come from how you use the service, how you contact homeowners, the work you do, or your breach of the law or of these terms. These limits and this responsibility continue after your account is closed.

13Marketing emails

When you create your account, you start getting CleanerFlow Leads' weekly tips, with news and offers. You can stop at any time, with one click in any of these emails or in Settings, without affecting your access to the service.

14Accepting these terms

You accept these terms when you create your account. We record the version you accepted and the date and time. When we change these terms in a way that matters to you, we publish the new version with its date, tell you in the app or by email, and ask you to accept it again before you continue using the service.

15Governing law

CleanerFlow Leads is operated by CleanerFlow LLC, a California limited liability company based in San Diego, California. These terms are governed by the laws of the State of California, except where a stricter consumer-protection law in the state where you operate applies. Before going to court, write to us at support@cleanerflowleads.com and give us 30 days to try to solve the problem. Any lawsuit about these terms or the service must be filed in the state or federal courts in San Diego County, California, and you and we agree to those courts. Either of us may use small claims court instead when the claim qualifies.

16Contact

Questions about these terms? Reach us via /contact.