How we keep every request real and your data safe.
Before you pay for a request, you should know what protects you. Here is each protection, in plain words.
What protects you before and after you buy
The person asking for a cleaning has to type a code we text to their cell phone. If the code isn't confirmed, the request is never sent to anyone.
Sign-up, sign-in, applying and password reset all go through an anti-robot check. A real person gets through without noticing; an automated program gets blocked.
The system itself stops a request from going to more than 3 cleaners — nobody can change that by hand. A regular cleaning (every week, every 2 weeks or every month) goes to 1 cleaner first.
Before you buy, you see the kind of cleaning, the home, the date and the city. The name, phone, email and address only appear after you buy, and every time they are shown we keep a record of who saw them and when.
Wrong phone, wrong address or a duplicate: you get a credit right away. A fake request or a service you don't offer: we review it and refund you if we approve. Couldn't reach the person: you can report it after 72 hours, and we ask the person whether you got in touch.
How personal data and payments are protected
Personal data is stored encrypted in our database, and everything travels over a secure connection (HTTPS). Every table with personal data has rules that only let the right person see it.
- Data encrypted where it is stored
- Secure connection (HTTPS) on every page
- Access rules on every table with personal data
- The admin panel uses Google sign-in, and its important actions are recorded
Anyone can ask to see or delete their data at cleanerflowleads.com/privacy/data-request or by writing to privacy@cleanerflowleads.com. We answer within the time the law of their state requires.
Payments go through Stripe. You type your card on Stripe's own page, and we never see, store or pass along the card number.